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Personal styling is not a product to be returned—it's an experience, a conversation, a journey toward your most authentic expression. This policy outlines how we honor your investment while maintaining the integrity of our craft and the sustainability of our practice.
Unlike tangible products, styling services involve time, expertise, and personalized attention that cannot be "returned" in traditional terms. However, your satisfaction remains paramount. This policy explains our approach to service quality, appointment modifications, and resolution when expectations aren't met.
We are deeply invested in your styling transformation and success. If at any point you feel our service hasn't met the standards we've set or the expectations we've established together, we commit to having an honest conversation about how to make things right. Your satisfaction is not measured in transactions but in the confidence you carry forward.
When concerns arise, we offer additional consultation time to address specific issues or misunderstandings, modification of existing recommendations based on your feedback, complementary follow-up sessions for certain service packages, and honest dialogue about whether our services are the right fit for your needs. We believe in collaborative problem-solving, not rigid policies that ignore human nuance.
Most styling packages require a deposit at booking to secure your appointment time. This deposit is typically 25-50% of the total service fee and reflects our commitment to holding dedicated time exclusively for you. Deposits are non-refundable but can be transferred to future services within six months of the original booking date.
Complete payment is typically due at the time of service completion. For multi-session packages, payment schedules are established during initial booking and outlined clearly in your service agreement. We accept various payment methods for your convenience and provide detailed receipts for all transactions.
Life unfolds unpredictably, and we understand circumstances change. Our cancellation policy balances flexibility with respect for everyone's time:
More than 7 days before: Full rescheduling at no charge
3-7 days before: Rescheduling with 25% service fee
48-72 hours before: 50% service fee applies
Less than 48 hours: Full service fee charged, no refund
No-show appointments: Full fee charged, deposit forfeited
We recognize that genuine emergencies occur—illness, family crises, unexpected life disruptions. In such cases, contact us as soon as possible. We evaluate each situation individually and often make exceptions to standard policies when circumstances warrant compassion over protocol.
If we must cancel or reschedule your appointment due to illness, emergency, or unforeseen circumstances, you will receive full refund of any payments made or priority rescheduling at your convenience with a complimentary upgrade or additional service time. Your time is valuable, and we honor that commitment.
Once a styling consultation or service has been provided, refunds are generally not available as time and expertise have been invested. However, if you're dissatisfied with the service quality, we will work with you to find a resolution that honors your investment, which may include additional sessions, modified recommendations, or other arrangements on a case-by-case basis.
For multi-session packages where some sessions remain unused, we may offer partial refunds for the unused portions, typically minus the deposit and any administrative fees. Such refunds are evaluated individually based on circumstances and how much of the package has been utilized.
Once digital products like style guides, lookbooks, or personalized recommendations have been delivered, they are non-refundable as they represent custom work created specifically for you. However, we will address any errors or misrepresentations in these materials at no additional charge.
During personal shopping sessions or wardrobe consultations, we may recommend specific clothing items or accessories. Please understand that we are not liable for purchases you make based on our recommendations. All purchase decisions remain with you, and return policies of retail stores where items are purchased apply. We guide and advise; you decide and purchase.
If we accompany you on shopping trips and items purchased don't work out as expected, we will assist with returning or exchanging items to retailers according to their policies. Our goal is your wardrobe success, and we support you through the entire process, including post-purchase adjustments.
Gift certificates and promotional credits are valid for 12 months from issue date and can be applied to any of our styling services. They are non-refundable but can be transferred to another person with written notice. Extensions may be granted on a case-by-case basis for extenuating circumstances.
Sometimes during a consultation, you may realize you need different or additional services than originally booked. We're flexible about adjusting service scope mid-session when possible. Additional charges for expanded services will be discussed and agreed upon before proceeding. Refunds for reduced scope depend on how much service has already been provided.
We stand behind the quality and professionalism of our work. If you believe our service was delivered carelessly, unprofessionally, or significantly below reasonable expectations, please contact us within 7 days of the service date. We will review the situation and determine appropriate remediation, which may include partial refunds, complementary services, or other solutions that honor your experience.
If you're dissatisfied with any aspect of our service or have concerns about charges, please reach out directly. We prefer to resolve issues through open, honest conversation before escalating to formal complaints. Most concerns can be addressed through dialogue that honors both your investment and our professional standards.
Step 1: Contact us within 7 days of service
Step 2: Describe your specific concerns in detail
Step 3: Allow us to propose solutions
Step 4: Work collaboratively toward resolution
Step 5: If unresolved, mediation may be pursued
Life circumstances change. If you've purchased a multi-session package but need to pause or transfer services, contact us to discuss options. We generally allow service pauses of up to 6 months and may permit package transfers to family members or friends with written notice. Our goal is flexibility that serves your needs.
Tampa weather can be unpredictable. In cases of severe weather, natural disasters, or other external circumstances beyond anyone's control that affect scheduled appointments, both parties have the right to reschedule without penalty. Safety always supersedes scheduling.
Questions about this policy or specific situations not addressed here? We're here to talk through any concerns:
Email: info@vortppfrexeu.world
Phone: +1 (813) 555-4479
Address: 301 West Pine St, Tampa, FL 33602
We respond to all inquiries within 2 business days and work diligently to find solutions that honor both your investment and the value of our services.
This Service Satisfaction Policy may be updated periodically to reflect changes in our service offerings or business practices. The date at the top indicates our most recent revision. Significant changes will be communicated to current clients, and continued use of our services after updates indicates acceptance of the revised policy.
Styling is not a transaction—it's a relationship built on trust, communication, and mutual respect. This policy exists not to create barriers but to establish clear expectations that protect both of us. We believe in fairness, flexibility, and finding solutions that honor everyone involved. Your satisfaction matters not because it's good business (though it is), but because we genuinely care about your style journey and transformation. When concerns arise, let's talk. When expectations aren't met, let's collaborate. When things go exceptionally well, let's celebrate together. This is the foundation of how we work.